Cancellation Policy:

We understand that life can be unpredictable, and plans can change. Our cancellation policy is here to accommodate your needs:

1. Cancelling a Booking: Clients have the flexibility to cancel a reservation without any charge up to 48 hours before the scheduled rental start time.

2. Penalties for Late Cancellation: In the event of cancellations made within 48 hours of the rental start time, there may be a cancellation fee applied. The precise fee details can be found in your booking confirmation.

3. No-Show: If, for any reason, you are unable to make it to your reservation and neglect to notify us, it will be classified as a “no-show.” A no-show fee may be applied.

Rental Agreement:

Our rental agreement is carefully crafted to outline your rights, and responsibilities, and to ensure a seamless rental experience:*

1. Booking Process: Booking a vehicle with us signifies your acceptance of our rental terms and conditions. We encourage you to peruse these terms thoroughly prior to confirming your reservation.

2. Authorized Drivers: Only drivers listed as authorized on the rental agreement are permitted to operate the rental vehicle. Should you require additional drivers, kindly inform us in advance, as an additional fee may be applicable.

3. Insurance Options: All our rentals come with basic insurance coverage, but we provide additional insurance options for those who wish to enhance their coverage. Clients who opt to decline additional insurance will bear responsibility for any damage or loss as outlined in the rental agreement.

4. Fuel Policy: To kickstart your journey, we provide our vehicles with a full tank of fuel. It is your responsibility to return the vehicle with an equivalent level of fuel. Fuel charges may apply if the vehicle is not returned with a full tank.

Accidents and Liability:

In line with our commitment to your safety and the safety of our vehicles, we have established a robust accident and liability policy:*

1. Accident Reporting: In the unfortunate event of an accident, we urge you to contact us immediately. Follow the procedures outlined in the rental agreement to ensure a swift response and resolution.

2. Customer Liability: Customers are held accountable for any damage or loss sustained by the rental vehicle during the rental period. Insurance coverage, if selected, may ameliorate this liability. We advise you to carefully review your insurance policy for a comprehensive understanding of coverage and liability.

2.1 Security/rental Deposit:

   – A security deposit, separate from the reservation deposit, will be pre-authorized on the customer’s credit card at the time of pickup. This deposit will be used to cover any additional charges incurred during the rental, such as fuel, damages, or fines.

Miscellaneous:

To guarantee a seamless and trouble-free rental experience, please consider the following additional aspects:*

1. Age Restrictions: Drivers must meet the minimum age requirement detailed in the rental agreement and possess a valid driver’s license.

2. Driving Restrictions: Certain vehicles may be subject to driving limitations, such as mileage restrictions. It is imperative to adhere to these limitations as delineated in the rental agreement.

This exhaustive policy is an overview of our terms and conditions, meticulously designed to provide a crystal-clear picture of what to expect. For an in-depth understanding of the policy details, terms, and conditions, we highly recommend that you refer to the rental agreement provided at the time of booking.

We hold your satisfaction and trust in the highest regard, and our policy is crafted to ensure your rental experience is not only safe and reliable but also enjoyable. Thank you for choosing SS DYNAMIC. Your journey begins here, and we are here to make it exceptional.

Additional Rules and Guidelines:

Extension of Rental: If you need to extend your rental beyond the initially agreed-upon return time, please contact us in advance to check availability. Late returns without prior notification may incur additional charges.

Modification of Booking: Should you need to make changes to your reservation, such as altering the pickup or return location, please get in touch with us. We will do our best to accommodate your request, but changes may be subject to availability and additional charges.

Vehicle Condition: Prior to taking possession of the rental vehicle, we encourage customers to thoroughly inspect the vehicle for any pre-existing damage. Please report any issues to us before driving the vehicle to avoid potential liability for damage not caused during your rental.

Traffic Violations and Citations: Customers are responsible for any traffic violations, citations, or fines incurred during the rental period. This includes parking tickets, speeding fines, and other traffic-related penalties.

Prohibited Uses: The rental vehicle should not be used for any illegal activities, off-road purposes, racing, or in violation of any traffic laws. Unauthorized use may lead to the termination of the rental agreement.

Maintenance and Repairs: If the rental vehicle experiences mechanical issues or requires maintenance during the rental period, please contact us immediately for guidance and assistance.

Vehicle Return: Vehicles should be returned in the same condition as when they were rented, taking into account normal wear and tear. Excessive cleaning or repair fees may be applied for vehicles returned in unusually poor condition.

Customer Communication: Please maintain open communication with us. If you encounter any issues, delays, or unforeseen circumstances that may affect your rental, let us know as soon as possible so that we can provide assistance and potential solutions.

Refunds and Disputes: If you believe you are eligible for a refund or need to dispute a charge, follow the instructions outlined in your rental agreement for the proper procedure.

Privacy and Data: We respect your privacy and will handle your personal information in accordance with our privacy policy. This includes safeguarding your data and using it for rental-related purposes only.

We highly recommend that you take the time to read and understand these additional rules and guidelines in conjunction with our comprehensive policy.

These rules are designed to ensure a smooth and transparent rental experience, and we are committed to addressing your needs and concerns to make your journey exceptional. Thank you for choosing SS Dynamic. Your satisfaction and trust are our highest priorities.